Fuel Rights Handbook | 18th edition

Publication date: 2016 Edition: 18th Published by: Child Poverty Action Group
ISBN: 978-1-910715-10-9

For CPAG members and CAB customers, the book is available for £22.10. Please contact us on 020 7812 5227 or email: bookorders@cpag.org.uk.

At a time when fuel poverty is affecting more and more households, the Fuel Rights Handbook provides advisers with the information they need to help clients striving to cope with rising fuel bills, debt and related problems with fuel supply.

What does it cover?

This edition gives advisers easy access to new and updated information on:

  • who is liable to pay the bill
  • what you can do if you are in arrears
  • how you can prevent being disconnected
  • the best way to pay for fuel consumption
  • how to challenge a decision, and what you can do if you are accused of fraud
  • how you can get help to make your home more energy efficient

With its emphasis on the legal protection of vulnerable consumers, and practical advice on pursuing complaints and obtaining compensation, the handbook is a vital tool in reducing and helping to prevent fuel poverty.

Who is it for?

The Fuel Rights Handbook is relied on by all Citizens Advice Bureaux and by consumer advisers, lawyers, social workers, advice agencies and anyone struggling to cope with rising fuel bills.

‘So clear and comprehensive that it is difficult to conceive how advice could authoritatively be given on the rights of electricity and gas consumers without its help… If you work in this field and have not already got it, you need it’ - NEW LAW JOURNAL

Having trouble with fuel bills? Or advising other people with fuel bill problems? Get hold of the Fuel Rights Handbook’ - SUNDAY MIRROR

‘The presence of the Fuel Rights Handbook on an adviser’s bookshelf is imperative – I can honestly use no other word. You will not be able to say that you are properly resourced without this indispensable publication from the CPAG stable … buy this book ’ - ROOF magazine (Shelter)

There has never been a greater need for a definitive guide to fuel rights. It will be no surprise to avid CPAG fans that this is it … well established as the standard practical guide … CPAG – what would we do without you?’ - THE ADVISER (Citizens Advice)

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